How Long Until My Order Ships/Arrives?

Service Delivery Time
Gradient, Lydian, Vetro, Vetro Mini White glove with assembly 10-15 business days

Novella 6-Drawer Dresser
(item is fully assembled)

Luma Crib, Ami Rocker, Tree Bookcase

Saver Service 5-12 business days
Novella Crib, Sleepytime Rocker, Compass Rocker, Aura Bassinet, Novella Cushion Set, Ami Cushion Set, Novella Changing Tray, Matresses, Bedding, Conversion Kits

Small Parcel (Fedex/UPS/USPS)

5-8 business days
Swatches Smart Post
(USPS)
7-10 business day

 

Shipping times quotes include:

  • Up to 2 business days where your order will be processed and prepared for shipment
  • Tracking information is sent directly to our system within 24 hours from when the carrier picks up the order at our warehouse
  • We unfortunately are unable to expedite orders or provide guarantee delivery dates on parcel packages.

WHITE GLOVE SERVICE DETAILS

White glove service includes a two (2) person delivery team, one flight of stairs, placement in your room of choice, light assembly, and unpacking and debris removal. Homes with more than one flight of stairs are subject to an additional fee of $25 per additional flight.

A White Glove service representative will call you to coordinate a 4-hour window delivery appointment. Deliveries are made for Monday through Friday, during normal business hours of 8am – 5pm.
* Please notify us by replying to the confirmation email if delivery requires more than one flight of stairs, or if there are any other delivery challenges so that we can make appropriate delivery arrangements

Unsuccessful delivery attempts will incur an additional fee of $99
* Please note that the tracking information found on the carrier's website should only be used as a general guideline and it is not a confirmed appointment. You will be contacted for the exact date and time of delivery.

SAVER SERVICE (ROOM OF CHOICE) DETAILS

Saver service includes a two (2) person team and placement in your room of choice. This service does not include stairs, removal of packaging or assembly/setup. Homes with stairs are subject to $25 per flight.

A saver service representative will contact you within 3-10 business days to coordinate a 4-hour window delivery appointment. Deliveries are made for Monday through Friday, during normal business hours of 8AM – 5PM. Unsuccessful delivery attempts will incur an additional fee of $99 * Please note that the tracking information found on the carrier's website should only be used as a general guideline and it is not a confirmed appointment. You will be contacted for the exact date and time of delivery.

SMALL PARCEL & SMART POST SERVICE DETAILS

No signature is required for this delivery.  Once your order is dispatched you will be sent an email notification with tracking information.

IMPORTANT INFORMATION

While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you.

 

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